Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a refund, the course item must be less than 50% complete.

.

Please do not send your purchase back to the manufacturer.

Refunds

For any refund, please email us on elearning@bab.org.uk

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at elearning@bab.org.uk.

Exchanges

If you have purchased the wrong course, please contact us at elearning@bab.org.uk.

Need help?

Contact us at elearning@bab.org.uk for questions related to refunds and returns.